The Cost of Bad Behavior
The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.
ISBN-13: 9780802461766
ASIN: B002AU7MHM